FAQs
What payment methods do you accept?
We accept various payment methods such as credit/debit cards, PayPal, Apple Pay, Google Pay, and more. Please refer to our payment page for a complete list of payment options.
How long will it take for my order to be shipped?
We will try to process and ship all orders within 2-3 days. We are a team of 2 with 9-5s and appreciate the patience that you have. Please feel free to reach out to us at any give time. Thank you!
Can I track my order?
Yes, you can track your order by logging into your account or by using the tracking information provided in your shipping confirmation email.
How do I cancel or modify my order?
To cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not already been shipped.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please refer to our shipping page for a complete list of eligible countries and shipping rates.
How do I contact customer support?
You can contact customer support by filling out our online contact form. We will respond to your inquiry within 24-48 hours.
Return Policy:
30 Day full refunds on unused products excluding shipping cost. Customer is responsible for return shipping label. Please emails support@cloudsevenshop.com to process a return.
In the case of a manufacturer defect, cloud seven will cover shipping back to us and refund in full once the product is inspected. Our team will take a look at the defect to make sure it is in line with manufacturer defects and not damage based on usage. Please contact support@cloudsevenshop.com for more questions
International Shipping:
We currently do not offer international shipping. We hope to in the near future.
Lifetime Warranty:
All of our bags come with a lifetime warranty protecting any major defects from using the bags for their intended purpose. Please contact us for any questions regarding our lifetime warranty.
Discount Codes
Some discount codes may not be used in combination with other discounts. Discounts on free shipping should remain true through additional discount codes.